CROSS COUNTRY HOME SERVICES ANNOUNCES INDUSTRY’S FIRST REAL-TIME SOLUTION THAT PRECISELY MATCHES A TECHNICIAN’S SPECIFIC CREDENTIALS WITH A CUSTOMER’S REQUIREMENTS
FORT LAUDERDALE, Fla., September 26, 2006 – Cross Country Home Services, Inc. (CCHS), the nation’s leading provider of home warranties, home service plans and homeowner emergency programs, today announced the availability of its new Dynamic Vendor Rating (DVR™) customer care solution. DVR enables CCHS’s customer care representatives to quickly and precisely match a technician’s specific credentials with a customer’s detailed requirements – from certification on the exact systems requiring service to issues such as a customer’s language preference.
With a national database of over 40,000 highly qualified service providers, CCHS’ proprietary algorithm utilizes a real-time assessment of over 30 weighted variables to ensure that the best vendor is selected for the job.
“The reason that CCHS is so focused on operational excellence is because we know it makes a very real impact on our ability to increase customer loyalty and drive revenue for our clients. Our goal is to ensure that customer problems are fixed quickly the first time. DVR helps us accomplish this by more accurately choosing the right vendor for the specific requirements of a customer’s job.” says Ashley Coke, vice president of IT, CCHS.
CCHS’ extensive, routine surveys demonstrate that the company holds one of the industry’s highest customer satisfaction rates on claims. DVR is already further increasing this satisfaction rate – and is anticipated to enhance the appeal, success and profitability of CCHS’ client programs.
About Cross Country Home Services
Cross Country Home Services, Inc. (CCHS, www.crosscountry-home.com) is the leader in helping companies drive revenue and customer loyalty through a comprehensive set of home warranties, home service plans and homeowner emergency programs. For more than 25 years, CCHS has provided highly flexible, co-branded and private label service programs for major national and regional clients in the financial services, utilities and insurance industries, as well as affinity groups. The company is focused on operational excellence – from client support, service network management and marketing, to customer service operations and brand stewardship – to ensure that its clients’ programs run smoothly and deliver results. Headquartered in Ft. Lauderdale, Florida, CCHS is a member of the Cross Country Group, one of the largest privately-held providers of customer service programs in the United States. |
