Cross Country Home Services (CCHS) offers a comprehensive set of national home service programs focused on maintaining, repairing, and replacing major household systems and appliances. Our product suite encompasses five product classes designed to offer our clients a complete, “out-of-the-box” home services solution – and offer their customers savings, peace of mind and convenience.
However, we also understand that flexibility is important. That’s why we are able to customize our existing products as well as develop entirely new products in response to your needs. By using our flexible product configurations we are able to create home service products with virtually any combination of coverage, cost, commission structure and customer experience.
Cross Country Home Services Product Classes
Energy Efficiency
A one-on-one marketing solution that can help you achieve large-scale participation in your energy efficiency programs.
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Home Assistance
A fast, high-quality referral program (“roadside assistance for the home”) for homeowners experiencing the failure of a major home system or appliance. |
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Home Maintenance
Products that include the nation’s only “whole-home” preventative maintenance and discount repair program, as well as offerings to ensure that a homeowner’s air conditioning or heating system is working at peak energy efficiency. |
Home Service Plans
A set of products that cover repair or replacement of major household systems and appliances. |
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Line Protection
A set of home service plans that cover repair or replacement of homeowners’ water, sewer, gas and electric lines, both inside and outside the home. |
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Custom Products
Customization of our existing products, as well as the development of entirely new offerings to meet specific client needs. |
All of our offerings have one thing in common: providing our customers with valuable coverage and the highest level of service. We design our products and customer experience with the end user in mind:
- We mail fulfillment kits within a few days
- We provide an 800 number that a customer can call 24-hours a day, seven-days a week, 365-days a year to file a claim, check on an existing claim, obtain a referral, set up a maintenance appointment or speak to a customer service associate about any account-related question
- We provide electronic channels to file claims including IVR, speech recognition and the Internet
- We are so confident in the quality of our products that we offer consumers unprecedented workmanship guarantees – in some cases double that of anyone else in the industry
But what matters most is what our customers think of our products. Our extensive, routine surveys show more than a 95% customer satisfaction rate on paid claims. And, our annual usage frequencies often approach 100%.
And, because we are passionately focused on operational excellence across our organization – from customer service and vendor network management to IT – our clients have the confidence that our products can be delivered at the highest quality levels.
Contact us today if you'd like to learn more about how Cross Country Home Services' products can make a difference with your business. |
